Refunds

Within 7 days of a top-up being posted, you can request a refund of the part of it you have not used (up to your credit balance at the time of the request). The refund goes back to the original payment method; payment fees are not refunded. Top-ups paid in USDT or other crypto cannot be refunded. Duplicate charges and billing errors are always refunded, with no time limit. Credits from redemption codes, referral rewards and promotional credits are not refundable. Request a refund through a support ticket or the support email; we handle requests within 7 business days. If we terminate your account, the remaining top-up credit is returned to the original payment method within 30 days, unless the account was terminated for violating these terms. If you close your account yourself, no additional refund is made beyond the 7-day rule above.